Thank you for choosing Auto Tech Robotics (ATR). We strive to provide excellent technical infrastructure and software development services to our valued customers. Since our products and services are purely digital and infrastructure-based, this Refund & Cancellation Policy outlines the strict terms and conditions governing refunds for services purchased or rented through our Website.

Please review this policy carefully before making any purchase or rental. By utilizing our Services, you acknowledge that you have read, understood, and agree to comply with all the terms and conditions outlined herein.

1. REFUND ELIGIBILITY

• 1.1 Direct Purchases: Refunds are applicable only on specific tech services purchased directly from the official Auto Tech Robotics (ATR) website or authorized corporate billing channels.
• 1.2 Rendered Services: Services that have been rendered partially or completely are absolutely ineligible for a refund.
• 1.3 Prior Consent: Refunds are not available for any service streams that have already been provisioned or initiated with the customer's prior consent, approval, or functional brief.
• 1.4 Client Errors: If any incorrect programming, faulty licensing, or broken logic occurs due to inaccurate parameters, erroneous strategy specifications, or faulty API credentials provided by the Client, the Client shall not be eligible for a refund under any circumstances.

2. REFUND REQUEST PROCESS

• 2.1 Strict 24-Hour Window: To request a structural refund, customers must submit a formal written request to our customer support team via email within 24 hours from the exact timestamp of purchase or rental execution. Any requests received after this 24-hour window will be rejected automatically.
• 2.2 Compulsory Metrics: All written refund requests must explicitly include the order number, transaction ID, a comprehensive technical description of the grounds for a refund, and any supporting documentation (such as bug logs or error screenshots) if applicable.
• 2.3 Right of Rejection: ATR reserves the absolute right to reject refund requests that do not satisfy our eligibility criteria or fail to provide sufficient technical evidence for analysis.
• 2.4 Pre-Purchase Cancellation: The Customer may choose to cancel an order at any time prior to the finalization of the purchase or the operational deployment of a rental instance.

3. REFUND PROCESSING AND MANDATORY DEDUCTIONS

• 3.1 Technical Review Timeline: Upon receiving a formal written refund request, our backend engineering and support teams will review the claim and respond within 2 Working Days.
• 3.2 Processing Window: If the refund request is structurally approved by ATR management, the company will process the payout within 7 Working Days.
• 3.3 Settlement Destination: Unless otherwise mutually agreed upon in writing, refunds will be issued strictly using the identical payment route/gateway method utilized for the original purchase.
• 3.4 Gateway & Handling Fees: When an eligible refund is processed after an order purchase or server rental (within the permitted 24-hour window), the Customer shall be solely responsible for all associated payment gateway processing fees, intermediary banking commissions, and structural administrative overheads.
• 3.5 Net Refund Outlay: In all approved scenarios, ATR will only refund the Net Outstanding Payment after deducting the aforementioned gateway fees, bank commissions, or currency conversion variances.
• 3.6 Ancillary Taxes & Charges: All other peripheral charges, setup fees, or statutory taxes (GST/International transaction fees) incurred by the Client at the time of purchase or rental are completely non-refundable and payable by the Customer.

4. ABSOLUTE NON-REFUNDABLE SERVICES

Notwithstanding any other clause in this policy, the following core technology services offered by ATR are 100% Non-Refundable, and the 24-hour request window does not apply to them:

• • Custom Algo Development: Tailor-made algorithmic trading software engineered and coded to the specific rules, parameters, and logical blueprints of the Client.
• • VPS / RDP Server Rental: Virtual Private Servers and Remote Desktop cloud allocations that have been provisioned and activated, as cloud infrastructure costs are incurred immediately upon setup.
• • Technical Consultancy: Any technology architecture consulting, logic verification sessions, or system troubleshooting services already conducted for the Client.
• • Third-Party Elements: Any third-party tools, broker data feeds, charting licenses, or external system integrations procured through our portal.

5. DISPUTE RESOLUTION

• 5.1 Amicable Settlement: In the event of an operational dispute or disagreement regarding a refund, we strongly encourage customers to contact our dedicated customer support team to resolve the technical issue peacefully.
• 5.2 Escalation: If no mutually satisfactory solution is reached, the Customer may seek formal arbitration or legal action as permitted by law. All legal proceedings shall strictly adhere to the territorial jurisdiction defined in our corporate Terms and Conditions.

6. POLICY AMENDMENTS

• 6.1: ATR reserves the unrestricted right to modify, adapt, or update this Refund & Cancellation Policy at any point without prior individual notice. The revised corporate version will become legally effective immediately upon being posted on our official website.